Complaints Procedure

STR Ltd, 1 Quay Point, Northarbour Road, Portsmouth, Hampshire, PO6 3TD is a company registered in England and Wales (registered number 04064332).

STR Ltd trading as Navis Consulting, strives to deliver industry-leading service levels at all times.  However, should you feel that your expectations have not been met, then please contact us and afford us the opportunity to address any concerns that you may have.

In the first instance:

• If you have a complaint please contact Ross Sanderson, Operations Director, Navis Consulting
  • 44 (0)23 9232 2302
  • ross@navis-consulting.com

• And/or Emma Rees, Group Commercial Manager, STR Ltd
  • 44 (0)23 9231 5079
  • erees@strgroup.co.uk

• If you would like to escalate an issue further, please contact Mr Stephen Saunders, Group Commercial Director, STR Group, 1 Quarterdeck, The Boardwalk, Port Solent, Hampshire, PO6 4TP or email him at ssaunders@strgroup.co.uk.
• Our full Complaints Process is attached
• If after the outcome of any investigation into your complaint, you wish this to be reviewed further, please contact the Group’s CEO, Mr Clive Hutchings outlining your concerns and why you feel any action taken to date is insufficient. You can reach him at STR Group, 1 Quarterdeck, The Boardwalk, Port Solent, Hampshire, PO6 4TP or email him at chutchings@strgroup.co.uk. He will review the original investigation and revert with a final decision and reasonings within five working days.

For Seafarers, your ultimate right of appeal is to the Maritime and Coastguard Agency.
Maritime and Coastguard Agency, Spring Place, 105 Commercial Road, Southampton, SO15 1EG,
www.dft.gov.uk/mca/ or email mlc@mcga.gov.uk.

 

For all others, the ultimate right of appeal is to the Recruitment & Employment Confederation.  They can be contacted by emailing standards@rec.uk.com