Boatyard Manager – Southampton

Boatyard Manager – Permanent – Southampton

Navis Consulting have an exciting new opportunity for a Boatyard Manager to take charge of a busy marina in Southampton.

Key Responsibilities:

  • A successful Boatyard Manager will lead from the front putting their customers and team members first. You’ll be a committed team player that inspires and engages everyone to deliver a safe, happy working environment.
  • You will build, develop, and lead an empowered and motivated Boatyard Team staff structure that functions flexibly, whilst providing the best in customer experience.
  • You will monitor your teams performance through one to one’s and performance development reviews, while also being responsible for disciplinary matters should the need arise.
  • Depending on demand and season, you’ll instill an ethos of flexible working hours and plan rosters in such a way that peak weekends and bank holidays have great coverage and leadership presence.
  • Deliver strong leadership, continual coaching of direct reports and delegate effectively, as necessary, to drive success within the Boatyard and wider site.
  • You’ll be authentic and available, trying to be the best version of yourself and role model our behaviours and ways of working.
  • In conjunction with the Head of Safety and Environment review or write Risk Assessments, Method Statements, policies and procedures to share best practice. Undertake audits at all boat yards ensuring they are compliant with the policies and procedures.
  • To be responsible accountable for the financial performance of the operation of the Boat Yard, running it effectively, correctly, profitably, evidencing this in weekly activity and income reports to the Marina Manager.

Performance Criteria:
People

  • As a Boatyard Manager you are responsible for the recruitment, successful onboarding, training, and development of your Boatyard team.
  • Actively manage any ongoing recruitment needs ensuring we are proactive and minimising any impact to the Boatyard operations and customer experience.
  • You will ensure that new team members joining alongside your existing team, receive the training, development and support needed to deliver a great customer experience and keep themselves and others safe.
  • You’ll build strong positive relationships with stakeholders including our tenant base at site, the wider Operations team, our Head of Health, Safety & Environment and Central Services.

Operations

  • As Boatyard Manager you are responsible for the health, safety, and wellbeing of your team. With support from your Boatyard Supervisor, you will take a ‘hands-on’ approach to oversee activities ensuring your team carry out their duties in accordance with the Company Health and Safety Policy and that any plant machinery is operated correctly within the policy and training guidelines.
  • You’ll ensure the boatyard team follows our quality management system. That our Safety-First Document, Boatyard Operations – Standard Operating Procedures, Marina Regulations and all other Company procedures and policies are always adhered to.
  • The company operates specialist and often bespoke pieces of equipment which are essential to the operation of the business. Alongside your team, you will take responsibility for the equipment and machinery within the Boatyard ensuring appropriate checks and inspections are carried out and liaise with 3rd party contractors on any preventative or reactive maintenance needs.

Commercial

  • With support from the site Administrator and Central Services finance team, you’ll ‘own’ the budget and financial performance of your Boatyard. You’ll drive commercial performance through lift/launch and storage activities, boatyard zoning to maximise potential income, have a great working relationship with the tenant base onsite and accurate billing and account management.
  • Demonstrate a commercial approach. Identify and develop new revenue generating opportunities and present these to your Regional Operations Manager.
  • As Boatyard Manager you will take responsibility and play your part in delivering the site P&L. You’ll manage your cost lines appropriately and work with the Regional Operations Manager to identify opportunities.

Customer

  • We believe the customer should be at the centre of everything we do. You’ll take responsibility for ensuring your team deliver an outstanding customer experience.
  • You’ll know the site NPS, take onboard customer feedback and act, drive feedback volume and customer engagement.
  • Demonstrate how you have achieved a positive ongoing relationship with berth-holders.

The successful Boatyard Manager will have worked in a similar role with boat handling / lifting experience a key criteria. Candidates must have full right to work in the UK and be able to commute to Southampton.
For more information or to apply, please contact Jack on +44 (0) 2392 322 384 or email your CV to jbaker@navis-consulting.com

Navis is acting as an Employment Agency in relation to this vacancy.

All aboard!

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