Cash Desk Manager (Cruise) – Worldwide

  • {{workoutLocation({display_location: '', country: 'United States', town: 'Miami-Dade County'})}}
  • Undisclosed
  • Permanent
  • Vikki Bacchioni
  • 023 9231 5072
  • Email about this job

I am working with a large and well-known cruise line seeking a Cash Desk Manager to work onboard. Supervising and coordinating the activities of the Casino cashiering function and the employees engaging in providing courteous and professional service to guests.

  • Trains and monitors cashiering employees for proper service. Provides on-the-job training to strengthen their current performance and preparation for possible advancement to promotional positions. Conducts performance appraisals according to established procedures at predetermined intervals. Notifies Casino management regarding work schedules and time records.
  • Supervises staff to ensure speed and accuracy of cashiering services in accordance. Under time constraints or staff shortages, assists employees or performs cashiering duties.
  • Ensures established procedures to maintain, balance and reconcile, assigned cage assets (cash drawer) are followed by cashier employees. Supervises the preparation of the daily summaries by counting, reading and recording totals of cash, coins, traveler’s and other checks, credit cards and ship’s credit. Prepares daily summaries by counting, reading and recording totals of cash, coins, traveler’s checks, credit cards and ship’s credit. Reconciles cage assets daily; prepares transaction summaries to balance accounts; prepares reports for each voyage. Prepares manual and computerized reports of daily transactions including transaction summaries to balance and reconcile reports for each voyage.
  • Maintains vault and cage key security. Maintains an awareness of the guests to avoid possible security violations. Notifies management and/or security of suspicious behavior.
  • Maintains necessary supplies and ensures all equipment is working order.
  • Verifies and/or prepares various types of monetary services such as chip exchanges, cash, checks, credit and other monetary notes. Obtains credit card charge approval; charges individual accounts for items issued; maintains Credit Card Log. Obtains credit authorization for charge purchases over cage limit following established procedures.
  • Answers inquiries pertaining to Casino services and general information. Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction.
  • Prepares written authorization forms and provides coins to Slot Technician to fill slot machines, slot payouts, change machines and Arcade tokens. Participates in casino count by totaling and verifying monetary values. Provides necessary supplies for count activities.
  • Attends meetings, training activities, courses and all other work-related activities as required.
  • Notify the host, pit or slot management of any high rollers.
  • Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

Hiring Requirements:

  • 2 years of shipboard experience on large cruise lines supervising cash handling in a customer contact position within the casino sector.
  • Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
  • Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
  • Ability to count chips and paper currency quickly and accurately.
  • Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment.
  • Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.
  • Ability to learn and utilize knowledge of policies and practices involved in the human resources function.
  • Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.
  • Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
  • Thorough working knowledge of computers, internet access, and the ability to navigate within a variety software packages such as Excel, and Word.
  • Completion of high school or basic education equivalency preferred.
  • “Recognize and possess the ability to count coins and paper currency in US Dollars quickly and accurately”.

Language Requirements:

  • Ability to speak English clearly, distinctly and cordially with guests.
  • Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
  • Ability to speak additional languages such as Spanish, French or German preferred.

If you have the required experience, then please apply today.

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