Crew Relations Specialist (Cruise) – Worldwide

  • {{workoutLocation({display_location: '', country: 'United States', town: 'Miami-Dade County'})}}
  • Undisclosed
  • Permanent
  • Vikki Bacchioni
  • 023 9231 5072
  • Email about this job

I am working with a large and well-known cruise line seeking a Crew Relations Specialist to work onboard.

Reporting to the HR Manager and supervised by the Crew Administrator, this position is responsible for providing administrative support to the HR division for crew related issues.


  • Manages the berthing and par level processes for all crew members and provides reports for each voyage.
  • Coordinates the crew emergency plan numbers.
  • Assists the Crew Administrator with Crew Immigration/Customs with specific duties during the sign-on & sign-off process.
  • This includes assigning name badges and cabin keys at sign-on and collecting these at sign-off.
  • Coordinating repatriation for all crew by providing re-employment letters.
  • Processes all employee cruise requests with shoreside.
  • Organizes crew activities/events and manages crew welfare.
  • Performs HR administrative duties as directed by the HR Manager.

Hiring Requirements:

  • Must have sailed on Cruise ship experience in a similar position
  • Minimum 2 years prior administrative experience within a hospitality industry
  • Working knowledge of onboard computer systems, internet access, and the ability to navigate within variety software packages such as MS Office
  • Ability to work positively and cooperatively in a diverse team environment and to interact with a wide variety of ethnic diversity.
  • Ability to interact in a professional and courteous manner with all officers, staff and crew.
  • Ability to conduct activities to enhance crew morale and employee satisfaction
  • Ability to work within the constraints of a crew welfare budget
  • Ability to work independently as well as part of a closely-knit team
  • Ability to maintain confidentiality when dealing with crew information
  • Excellent interpersonal and people skills
  • Must be fully vaccinated for covid

Language Requirements:

  • Ability to speak English clearly, distinctly and cordially with guests and crew.
  • Ability read and write English in order to understand and interpret written procedures.
  • Ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
  • Ability to speak additional languages such as Spanish, French or German preferred.

If you have the required experience, then please apply today.

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All aboard!

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